Hye,

 

We are testing Cute live Support on Oracle Database.

 

When the column "COMMENTBY" for table "CUTECHAT4_SUPPORTFEEDBACK" is null, Cute Live Support cannot start.

 

This message appears :

"Failed to connect to chat Service :

   ... The remote server returned an error: (500) Internal Server Error

..."

 

When we add some text in the "COMMENTBY" column, Cute Live Support starts.

 

This null column occurs when a client sends a feedback message when the support is offline.

Have we done something wrong when we set up the database or is this a true issue ?

 

If it is a true issue and without new version, we have to look for another chat tool.