Hi rlovelace,

 

Please let you client test on our demo http://cutesoft.net/example/general.aspx.

 

If the demo works for him, please donwload the latest version and try again.

 

Also, you can let him test on different borwser on your site, it maybe a security settings problem of the browser(try re-set all security settings to default).

 

Keep me posted.

 

Regards,

 

ken