Hi adam,

 

Not only jpeg files, i cannot open any file shared(.png, .docx, .txt ) in Chat logs from Manage>Find Chat Records. 

 

The operators can open and access the files at the time shared.

 

As Administrator, i should be able to open from Mange>Find Chat Records but  I am not able to. 

 

When I click on the file shared, a new browser window opened and have this message "Navigation to the web page was canceled".

 

Thanks and regards,

AYM