Hi,

I have downloaded the evaluation version of Live Support and am attempting to integrate it with our CMS (EPiServer).

I have succesfully set up the database, and incorporated the global.asax code used to start the chat system.

On the web-site, the button shows as online when an agent is logged in, and offline otherwise.

When offline, web-site visitors can successfully submit an offline enquiry, which I can see when I log in to Live Support Operator.

However, when I am logged in as an operator and a viewer clicks the online button, they get the dialog to allow them to request a chat - when they submit the request, I see the viewer in the Website Visitors pane of the Live Support operator window, and am prompted to Accept by the tool-tray pop-up. When I accept the request either by clicking the 'Accept First' button, or the 'Accept' button on the popup, a new tab appears on the Conversations pane, the viewer sees 'Connected!', but in the new tab on the Conversationspane I see 'Connecting...' immediately followed by 'The connection to the chat server is lost'.

 

I am testing this on Windows XP, IIS 5.1. The web-site is on my local machine, as is the installation of Live Support operator.

The EPiServer CMS uses .NET, and is built on ASP.NET 3.5

 

A question: should the code from the sample Global_asax file be run for every request?