Jeff,
The latest version is 6.4. Can you let your clients try it?
It doesn't like the above code is created by CuteEditor. Cute Editor will automaically merge those span tags.
I suggest you download and upgrade to the latest version.
The upgrade is free.
Keep me posted
asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx