Install the latest version of DNN Livesupport found here:

 http://cutesoft.net/downloads/folders/current_releases/entry21860.aspx

 

The first Error, I came across was that the v.5 license did not work, so I was given a v4 license key to get this functioning.

 

Log into your client side application.

 

On your DNN site add a desktop module.

 

Click on the picture in that module.

 

That is where I get the error.  I had tried this before and everything worked properly, but this time I am getting the error being thrown.