White/Blank screen in chat room presented to the 7th user who joins, earlier chatters join fine and can chat away.

  •  05-05-2009, 5:20 AM

    White/Blank screen in chat room presented to the 7th user who joins, earlier chatters join fine and can chat away.

    Hello, we are experiencing an issue with our chat installation.
     
    We are running the chat client as part of a larger custom website, we have a load balanced environment and have installed the software as recommended; with one server being the dedicated chat server and the website, balanced on both web servers set as clients.
     
    This all works fine until we have roughly 7 users chatting in the same room at once. When the 7th user logs in the chat control appears as a blank/white box and the 7th chatter cannot see any of the conversation(s) taking place.  The 7th user can see the other occupants of the chat room, just not the chat/conversation(s). Further info: The 7th user (or Nth, as it is roughly 7 from our testing so far) cannot post any comments, the chat control is unresponsive, but the list of chatters seems fine.
     
    Does this sound familiar to anyone, is there perhaps a setting in a config file somewhere restricting max number of users per room?
     
    Can anyone help please?
     
    Thanks in advance folks,
     
    James.
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