Hi Joshl77,
- Is there a way to limit the number of attempts an individual can make when trying to log into the operator client? (E.g., lock the account after 3 failed attempts.)
Open your chat provide find this method:
agent log in every time, this method will be executed once
public override bool ValidateUser(string loginName, string pwd)
{
//Setting a value,Each failed to increase 1(You can put it into the database)
//do a check
//When this value is equal 3
//Lock
}
- Is it possible for the user ID an agent uses when signing into the operator client to be different from the name that displays when they are chatting with a customer?
For now, we do not provide this feature in LiveSupport client
Regards,
Ken