Hi Noora,
1.You can add the Live Support application to the run of your PC.
Open C:\Documents and Settings\username\Windows\Start Menu\Programs\Startup,add Live Support application inside
2.Open SupportClient.aspx(root\LiveSupport\CuteSoft_Client\CuteChat\SupportClient.aspx),comment this section:
<%if (ChatWebUtility.SupportAllowSendFile)
{%>
<img title="[[UI_SendFile]]" src="images/icon_file.gif" class="button" onmouseover="this.className='buttonover'"
onmouseout="this.className='button'" onclick="ChatUI_ShowSendFile()" />
<%}%>
to learn how to customizing the pages.
Or you can download Live Support example which include the CuteLiveSupportUserGuide.chm.
Regards,
Ken