Just wondering if there's any ETA for a fix for the windows shutdown event bug, and also if you intend to do anything with the 'connection to server is lost' error dialog in the live chat operator client.  My users have been living with these issues for almost six months and they're growing impatient.

 

A strong suggestion for dealing with the disconnect issue is to simply change the systray icon to something that indicates to the user something is not good.  Also, it would be nice to clear out the operator and visitor lists when this event is raised so the operator doesn't see phantom operators / visitors.  The error dialog is just not very user friendly - look at applications like google talk.  It simply tries reconnecting - forever if necessary - without an ugly and confusing (to end users) error dialog telling them something they won't necessarily understand.

 

I understand that testing takes time, but these are minor issues and those of us on this forum who've reported them have all been extremely patient about this.  The majority of us (your customers) are ourselves in the business of selling and supporting products, and there's nothing quite like explaining to a mob of aggravated salespeople why their tools aren't working.  Please, give us a date.