Resolution:

1. Deleted license file from website

2. Deleted license file from localhost (VS development file)

3. Copied license file from Cute e-mail into localhost (VS development file)

4. Copied license file into web BIN folder

 

Support Stats:

1. Reponses to e-mail help request: 0

2. Responses to online trouble ticket: 0

3. Availability of chat support: 0

3. Responses to forum post: 0

4. Site down: 2 1/2 hours

 

Conjectures:

Simply overwriting the trial license with the production license may have caused the problem. Deleting it entirely then loading a new file seems to have resolved the problem.

 

Additional info regarding Cute support:

When I purchased the license I noted that some of the domain names I provided had the leading http:// and some were simply www.~~~. I wrote -karen@cutesoft.net and asked whether this was an issue but never received a response.