I translated the xml resource file for the Operator Console into Portuguese, but many labels and buttons were not translated. For example, the login page is OK (all items were successfully translated). In the main window, however, the following items remain in English:

 

- The menu items (Console, Status, Manage, Tools, Help) and their sub items;

- The Queue panel grid header (Customer, Department, Last Agent) and buttons Accept, Accept First One, Details, Ignore. (the panel title is OK)

 

- Website visitors: all comboboxes, checkboxes, buttons, and so on...

 

Could you please provide a solution for this issue?

Thank you.