Adam,

I responded to your email about load balancing that was sent from sales@cutesoft.net with all this information. I will forward that to support@cutesoft.net and also copy and paste the info here.

 

I was told that live support works fine over SSL yet I am having many problems because it seems that all references in your software are over http, port 80 which is not open on this (these servers) off-campus. My test page:

https://www2.qcc.cuny.edu/livesupportdemo/

 

The image doesn’t show up nor does the link work.

Below is the code on the page.

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx"></script>

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Visitor-monitor.js.aspx"></script>

 

The link to start a chat session also attempts to go over http, port 80:

http://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/SupportRedirect.aspx?Referrer=&Url=https%3A//www2.qcc.cuny.edu/livesupportdemo/&_time=1209396883296

 

Which will not work.

 

Also trying to use it on our main web servers over http the same issues arise:

http://www.qcc.cuny.edu/futurestudents/howtoapplylivesupport.asp

 

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Image-Button.js.aspx"></script>

<script src="https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/Support-Visitor-monitor-crossdomain.js.aspx"></script>

 

Website visitors list in the client also doesn’t work.