Jack,
>>looks i checked the "remember login" which persisted the auth info on the cookie, but that is supposed to remember login ID only right?
Cute Live Supports use asp.net authentication. Please check the following article for details:
>>in a production box, should we remove the default.aspx, and test.* which looks like some testing code right?
Yes. Those are the demo pages showing how to embed the live support image button and monitor tag.
asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx