Syrinx,
Please follow the steps below:
1. Open CuteSoft_Client\CuteChat\LoadSettings.aspx and change
var Chat_Sync_Timeout=200;//sync 5 times per second.
to:
var Chat_Sync_Timeout=1000;//sync 1 time per second.
2. Open CuteSoft_Client\CuteChat\Support-Visitor-monitor.js.aspx
and change var theinterval=10000;//10s
to:
var theinterval=30000;//30s
Hope it helps.
Keep me posted
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