I am using the stand alone version of the latest release and I see several posts of users who want to DISABLE sounds and pop-ups however my team of remote techs WANT to hear the sound or some visual notification when they are not actively monitoring the chat window.

 

I see the mp3 in the SOUNDS folder but am not sure how to invoke this feature. We currently only get sound on enter/exit of the chat room. I have toggled the sound and the auto-focus switches to no avail. Thoughts?