Adam:
Login as admin, go to the control panel and click Live Support Configuration tab.
Thanks, found that while looking for the other option relative to Departments.
Adam:
>>In the script Support-Image-Button.js.aspx, the string constant _liveHelpDialogFeature has never worked (even in v3) and should be dimensioned and included in the c# code instead of as jscript.
I will check it today and get back to you as soon as possible.
No response is necessary, I just wanted to mention it in hopes of it being fixed so other customers wouldn't end up wasting their time.