We are having a serious problem that just started happening today.  Live Support was configured and working correctly for some time.  But today, in the Live Support Operator, when we click on any customer in the list of customers, we get an exception dialog ("Live Support has encountered an error and needs to close").  We need an immediate solution, but no one is online in live help during the business hours that you have stated on your support page.

 

Note that the bug occurs sometime between when the program loads the customer's profile, and when it determines the country and city from the IP address.  The Country and City are set to "Loading".  Screen shot of the problem is attached below. 

 

Please help.