Hi,
we try to integrate cutechat to our existing plattform...
we bought cutechat so there should be some better support than just those standard-answers in the forums and that laughable helpfile included in the package

We respect your work and its a fact that cutechat is the best chatsoftware for us BUT we have hard problems to bypass the login

we wrote a new dataprovider which fits for us, and made some workarounds like skipping the registration and so on
for now we get into the chat but a popup says "Account Information not found" its also not posible to send messages and there are no online users visible

Could you tell us whats wrong?
Is there any other authorization methode?
Does cutechat try to validate the users with the cutechatsample database?

We would be very grateful for any hints from your side. Of course we read all the forum threads but nothing seems to help...
It is very important for us that the chat is integrated into our plattform within a few days
We would appreciate any help from your side especially because we paid a lot of money for it.
Sincerely, janus@co