Thanks, Ady, I'll try. But I really want an answer from tech support as well.

 

I paid a lot of money for a license for this product and deserve better treatment than I have been getting. The company seems to have only one tech support person and no developers, just Adam, and he appears to be very overworked, in my opinion.

 

I try to be polite in the messages I write, but time after time, I get no answer, not even the normal courtesy of "we are looking into it" or "we don't have that information".

 

Instead, the messages just go on ignored. It's very difficult for someone like me who is not a technical expert. I have nowhere to turn for the answers.

 

Regards,

 

Fred