I've been having the same difficulty as above, where i do what the video says, then i get to where you type in a name and nothing appears in the box below...

...in a previous response the guy said something about them not already being registered and that's where i got lost. Do i have to call cutesoft and register names over the phone or something before they will appear in the search box for me to add them?

...i have sent in several requests with no answer....so frustrated and would like to add users...