That appears to have been the issue and has been replicated on staging. Since this is a production server - it can't be rebooted until the next maintenance cycle. Thanks for your help.

FYI: This server is a Win2k server, and is being retired and replaced with a newer Win2k3 OS. I haven't seen much on here regarding Win2k3 installations, but does CuteChat have any known issues with Win2k3 Standard edition??

Thanks!