hi karen

while i try to get our it dept to allow this, ive set you guys up with an account on our site

http://www.opinionspaid.com

i'll email you directly the username/password. i figured you guys could at least see if the problem happens for you too. in the forums you'll see one forum group called 'chat test' - and in that group a forum called 'chat test' - you can go into that chat room and see how it goes. seems to be whenever you're in there for a few minutes, it doesn't happen straight away. and it usually happens after you send a few messages. it actually 'freezes' the chat application for everyone else in the chat room too. in the meantime, if your tech guys want me to send you our web.config or global.asax file etc, please let me know.