Hello Adam!

 

Thank you for your answer! If we can retrieve visitor identity from the authentication cookie within the operator console source code then the next important question appears:

1. Our visitors(customers) have thier own identity(a number) that is transmitted within authentication cookie. We want to associate the visitor identity retrieved from the authentication cookie with conversation history so as to have possibility to view the conversation history of the specified visitor (indicated by the visitor identity(a number)) in future in operator console. Is it possible to implement having operator console source code?

2. And if the answer to 1. is "yes" then will you provide more detail explanation after buying source code of the operator console and appropriate license how to do it in the case of some questions from our side?

 

Thanks in advance!

 

BR, Sirsoft2000