1. Open Support-Image-Button.js.aspx file.

 

2. Find the following code:

 

var ImageURL='<%= CuteSoft.Chat.ChatApi.HasReadyOperators()/*HasOnlineOperators()*/?URL_live_help_online_image:URL_live_help_offline_image %>';

ImageURL= "<img  title=\"support chat\" src=\""+ImageURL+"\"width=\"141\" height=\"41\" border=0>";

// write the live support button to the page
document.write('<a href=\"###\" onclick=\"OpenLiveSupport()\">'+ImageURL+'</a>');

 

3. Change it to:

 

var SupportStatus='<%= CuteSoft.Chat.ChatApi.HasReadyOperators()/*HasOnlineOperators()*/?"online":"offline" %>';

 

// write the live support button to the page
document.write('<a href=\"###\" onclick=\"OpenLiveSupport()\">'+SupportStatus+'</a>');