I just deployed Messenger on my site and my testers right away noticed a very annoying issue where the window which lists Conversations, Online, Offline, and Blocked frequently takes the focus from the window where the user is involved in a message session. This results in someone believing they are typing a message to a contact only to notice at some point that the other window took focus back and everything they typed since focus was lost is gone.

 

Is there a fix available for this? I can't expect my users to click back in the text box everytime they want to type something....it is common practice among users to assume that once they place focus in a given area it will remain there until they choose to click elsewhere. It appears the problem may be tied to when the window gets refreshed because the other user has started typing something....though I could be wrong because we have not yet extensively tested for this.

 

Thanks!

 

Chris