Thanks for responding back Adam.  I can see that the support room feature would work for my situation.  I started my administrator and clicked the checkbox so "Live help is available" for a student (non admin user).  When I try to connect to the Live help, I get the dialog to enter name, email and message.  After that I can see it's trying to connect to server... ... ... but I get an error message about an invalid license.  What can I do?