gbartlett,

 

Microsoft Word uses an auto format that changes regular quotation marks ("), apostrophes ('), and ellipses (...) into something called smart quotes. 

 

These characters are not ASCII, however, and many computers do not know what they are when faced with them.

 

To correct this problem, you need to change a setting in your word processor to make it not replace straight quotes with smart quotes. 

 

In Microsoft Word this can be done by choosing "AutoFormat" from the "Format" menu, choosing "Options", and removing the check in the box next to "Change straight quotes to smart quotes". 

 

Hope it helps.

 

Keep me posted.