Help error when opening Cute Live Support Operator

  •  09-02-2006, 2:10 PM

    Help error when opening Cute Live Support Operator

    Our programmer already installed Cute Live Operator on our website, but now that I installed Live Operator on my pc, whenever I open it, it comes up with an error. Please help me what do I need to do?
     
    Here is the error:
     
    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.
    ************** Exception Text **************
    System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.mshtml, Version=7.0.3300.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
    File name: 'Microsoft.mshtml, Version=7.0.3300.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'
       at LiveSupport.HtmlControl.UpdateDocUI()
       at LiveSupport.HtmlControl.set_BackColor(Color value)
       at LiveSupport.HtmlControl..ctor()
       at LiveSupport.ChannelMsg.InitializeComponent()
       at LiveSupport.ChannelMsg..ctor()
       at LiveSupport.OperatorsForm.InitializeComponent()
       at LiveSupport.OperatorsForm..ctor()
    WRN: Assembly binding logging is turned OFF.
    To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
    Note: There is some performance penalty associated with assembly bind failure logging.
    To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
       --- End of inner exception stack trace ---
       at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandle& ctor, Boolean& bNeedSecurityCheck)
       at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean fillCache)
       at System.RuntimeType.CreateInstanceImpl(Boolean publicOnly, Boolean skipVisibilityChecks, Boolean fillCache)
       at System.Activator.CreateInstance(Type type, Boolean nonPublic)
       at LiveSupport.MainForm.ActivateChildForm(Type formType)
       at LiveSupport.MainForm.LoadFormContents()
       at LiveSupport.MainForm.MainForm_Load(Object sender, EventArgs e)
       at System.Windows.Forms.Form.OnLoad(EventArgs e)
       at System.Windows.Forms.Form.OnCreateControl()
       at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
       at System.Windows.Forms.Control.CreateControl()
       at System.Windows.Forms.Control.WmShowWindow(Message& m)
       at System.Windows.Forms.Control.WndProc(Message& m)
       at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
       at System.Windows.Forms.ContainerControl.WndProc(Message& m)
       at System.Windows.Forms.Form.WmShowWindow(Message& m)
       at System.Windows.Forms.Form.WndProc(Message& m)
       at LiveSupport.MainForm.WndProc(Message& m)
       at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
       at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    ************** Loaded Assemblies **************
    mscorlib
        Assembly Version: 2.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
    ----------------------------------------
    LiveSupport
        Assembly Version: 1.0.0.0
        Win32 Version: 1.0.0.0
        CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/LiveSupport.exe
    ----------------------------------------
    System.Windows.Forms
        Assembly Version: 2.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
    ----------------------------------------
    System
        Assembly Version: 2.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
    ----------------------------------------
    System.Drawing
        Assembly Version: 2.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
    ----------------------------------------
    System.Configuration
        Assembly Version: 2.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
    ----------------------------------------
    CuteSoft.Chat.WinClient
        Assembly Version: 3.0.0.0
        Win32 Version: 1.0.0.0
        CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/CuteSoft.Chat.WinClient.DLL
    ----------------------------------------
    System.Web.Services
        Assembly Version: 2.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
    ----------------------------------------
    System.Xml
        Assembly Version: 2.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
    ----------------------------------------
    xfkhsiq1
        Assembly Version: 3.0.0.0
        Win32 Version: 2.0.50727.42 (RTM.050727-4200)
        CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
    ----------------------------------------
    XPCommonControls
        Assembly Version: 3.0.2.902
        Win32 Version: 3.0.2.902
        CodeBase: file:///C:/Program%20Files/CuteSoft/LiveSupport/XPCommonControls.DLL
    ----------------------------------------
    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.
    For example:
    <configuration>
        <system.windows.forms jitDebugging="true" />
    </configuration>
    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.
     
     
    I would really appreciate any help I can get to make this work.
     
    Thanks,
     
    Marianne
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