Alan,
Have you finished the step below?
Running Live Support web in your browser. Log in as "admin", add one or more operators to your site.
Log in as "admin" using the default admin credentials, click the chat admin button.
The default admin credentials are:
UserName: admin
Password: admin
In the Cute Chat Administration Console, add one or more chat operators to your site.
asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx