Need help!

  •  04-03-2006, 11:42 AM

    Need help!

    I installed the cute chat standalone and it works fine.  I followed the rest of the instructions in the word document and imported cute chat to the portal.  By the way, we are running Plumtree portal v5.0.4.  I added the cute chat portlet to a community and received the generic error: Cute Chat cannot be displayed due to an unknown error.  In IIS, I browse the CuteChatPlumtreeLauncher.aspx and receive this message:
     

    Server Error in '/cutesoft/CuteChatPlumtreePortlet' Application.

    Ungatewayed portlet requests have no portal settings.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: Plumtree.Remote.Portlet.NotGatewayedException: Ungatewayed portlet requests have no portal settings.

    Source Error:

    Line 43: 			// Get the GUID of the chat room from the Community Portlet
    Line 44: 			// preference called "CuteChatRoomID."
    Line 45: 			string sGUID = portletContext.GetRequest().GetSettingValue(SettingType.CommunityPortlet,"CuteChatRoomID");
    Line 46: 
    Line 47: 			// Does a chat room exist for this community?  First, we check to make

    Source File: c:\inetpub\wwwroot\cutesoft\cutechatplumtreeportlet\cutechatplumtreelauncher.aspx.cs    Line: 45

    Stack Trace:

    [NotGatewayedException: Ungatewayed portlet requests have no portal settings.]
       Plumtree.Remote.Portlet.PortletRequestWrapper.GetSettingValue(SettingType type, String name) in e:\latestbuild\Release\devkit\5.2.x\portlet\src\dotnet\Plumtree\Remote\Portlet\PortletRequestWrapper.cs:27
       CuteChatPlumtreePortlet.CuteChatPlumtreeLauncher.Page_Load(Object sender, EventArgs e) in c:\inetpub\wwwroot\cutesoft\cutechatplumtreeportlet\cutechatplumtreelauncher.aspx.cs:45
       System.Web.UI.Control.OnLoad(EventArgs e) +67
       System.Web.UI.Control.LoadRecursive() +35
       System.Web.UI.Page.ProcessRequestMain() +750
    
     
     
    Thanks for your help.
View Complete Thread