I have downloaded your product and considering it for a integration into my software for tech support.  When I run it from my Intranet site or internally, the program works fine, but as I work from a internet site I get the following error:  Connection Failed..  Permission denied retry (buttion).  I think it might be a configuration error, but I have not be able to find it as of yet.  Any suggestions?

Thanks,

Jim Ciotuszynski