Rich,

 

We've been focusing on new releases for the past month or so. Have we missed your emails? Can you kindly remind us of which one?

 

Usually we'll give a response within 48 hrs. Then depends on priority and the efforts to fix the problem, delivery time may vary. We respect everyone of our customers. If you feel you have been treated differently from before purchasing, it is more likely because your questions become hard and deeper after using it, and it takes time for us to give you an answer.

 

I am sorry to have you felt that way as we're trying to make everyone happy.

 

Thanks for choosing CuteSoft