Hi All,

 

I hope that there is a person who knows how to solve my question.

 

CuteLive Support doesn't want to get authorized on a Corporate Proxy.

 

I use Cute Live Support Client behind a proxy, and ISA Server 2004 in addition. Have tried to change settings in CuteLiveSupport configuration file - nothing helps. The result is - when application connects to the proxy, it sends "Anonymous" as a username and can't get authorised (this information was traced in the Proxy log file).

 

Here is an error report of the CuteLiveSupport application:

"Server side error: System.Net.WebException: The request failed with HTTP status 407: Proxy Authentication Required (The ISA Server requires authorization to fulfill the request. Access to the Web Proxy filter is denied.)."

... and 4 more strings ...

 

Any help is appreciated.

 

Best regards,

Alexander Kariagin

Alexander,

 

Can you post the content of your LiveSupport.exe.config file?

 

BTW, can you test the following code?

 

<configuration>
  <appSettings>
 <add key="UseProxy" value="Default"/>
  </appSettings>
  <system.net>
 <defaultProxy>
   <proxy
   usesystemdefault = "true"
         />
 </defaultProxy>
  </system.net>
</configuration>

 

Keep me posted