hi

i've installd cutesoft, it was working fine but after a few days it happened:

error :

[XmlException: Data at the root level is invalid. Line 1, position 1.] 

System.Xml.XmlTextReaderImpl.Throw(Exception e) +73

System.Xml.XmlTextReaderImpl.Throw(String res, String arg) +122 

System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() +4076201 

System.Xml.XmlTextReaderImpl.ParseDocumentContent() +189 

System.Xml.XmlTextReaderImpl.Read() +145 

System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) +114 

System.Xml.XmlDocument.Load(XmlReader reader) +114 System.Xml.XmlDocument.Load(String filename) +128 

CuteChat.ChatSystem.GetStrings(String culture) +488 

CuteChat.ChatPageBase.Render(HtmlTextWriter writer) +72 

System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 

System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100 

System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 

System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3060

could u please tell me what can I do? 

Hi mahdionnet,

1. Try delete the old "CuteSoft_Client" folder and re-deploy it again.

2. If steps 1 does not work, try re-install the database for the CuteLiveSupport.

3. If still does not work, please send me your test site url. So we can check it for you directly.

Regards,

Ken