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how do I get the system to send me an email transcript?

Last post 07-15-2009, 4:21 PM by Adam. 1 replies.


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07-14-2009, 1:23 PM 53970

ftsales
Joined on 07-14-2009
Posts 7

how do I get the system to send me an email transcript?

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How do I configure the application to send me the chat transcript via email automatically after the call has ended? From what I can tell, only the caller can opt to have the transcript emailed to them, and the Operators can only view the conversation through the interfaced (Manage > Chat Records).

Thanks.

07-15-2009, 4:21 PM 54016 in reply to 53970

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: how do I get the system to send me an email transcript?

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ftsales,

Cute Live support doesn't send email to the operators. If you want this, just query the database and wrtie the code to send the emails.

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