Support forums - ChatSystem not installed??

Support forums » Products » Cute Live Support » Re: ChatSystem not installed??

ChatSystem not installed??

Last post 01-28-2008, 12:23 PM by darragh.mcgann@redstrand.com. 9 replies.


	Sort Posts: Previous Next

01-15-2008, 6:51 PM 36341

smithule
Joined on 01-15-2008
Posts 1

ChatSystem not installed??

Reply Quote

Can somebody help me with the following error. I created the Vdir on my godaddy host and also added the data scripts to my godaddy MS Sql Server. I updated the web.config and email config file as well.

01-17-2008, 10:51 AM 36389 in reply to 36341

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: ChatSystem not installed??

Reply Quote

smithule,

Are you using the live support standalone or DNN, community server?

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

01-28-2008, 10:35 AM 36587 in reply to 36389

darragh.mcgann@redstrand.com
Joined on 01-17-2008
Posts 5

Re: ChatSystem not installed??

Reply Quote

Was this resolved? I am evaluating this software and have it working locally, but when I installed it on a test version of my client website I got the following:

[Exception: ChatSystem not installed]
   CuteChat.ChatSystem.get_Instance() +57
   CuteChat.ChatApi.GetStrings(String culture) +8
   CuteChat.ResourceContext.LoadResources(CultureInfo ci) +48
   CuteChat.ChatCtrlBase.Render(HtmlTextWriter writer) +42
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +25
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +121
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +22
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +130
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +24
   System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) +59
   System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output) +68
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +25
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +121
   System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer) +37
   System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +130
   System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +24
   System.Web.UI.Page.Render(HtmlTextWriter writer) +26
   System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +25
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +121
   System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +22
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1896

01-28-2008, 11:17 AM 36590 in reply to 36587

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: ChatSystem not installed??

Reply Quote

Please check your Global.asax file. Make sure you have the following code:

public override void Init()
{
base.Init();

lock(typeof(CuteChat.ChatSystem))
{
  if(!CuteChat.ChatSystem.HasStarted)
  {
   CuteChat.ChatProvider.Instance=new ExampleProvider();
   CuteChat.ChatSystem.Start(new CuteChat.AppSystem());
  }
}
}

01-28-2008, 11:29 AM 36592 in reply to 36590

darragh.mcgann@redstrand.com
Joined on 01-17-2008
Posts 5

Re: ChatSystem not installed??

Reply Quote

Thanks Adam - I have the following, which works fine in our dev environment?

Sub Application_Start(ByVal sender As Object, ByVal e As EventArgs)

Try

If Not (CuteChat.ChatSystem.HasStarted) Then

CuteChat.ChatProvider.Instance = New Redstrand.Components.LoveLifeChatProvider()

CuteChat.ChatSystem.Start(New CuteChat.AppSystem())

End If

Catch ex As Exception

End Try

End Sub

01-28-2008, 11:39 AM 36597 in reply to 36592

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: ChatSystem not installed??

Reply Quote

It looks like you are integrating Cute Live Support with your system.

Remove Try and Catch, throw the exception. So we can know what the ChatSystem is not created.

01-28-2008, 11:50 AM 36598 in reply to 36597

darragh.mcgann@redstrand.com
Joined on 01-17-2008
Posts 5

Re: ChatSystem not installed??

Reply Quote

Thanks for that - this is the error. It looks like our ISP will need to do something - have you come across this before?

Exception Details: System.Security.SecurityException: Request for the permission of type 'System.Security.Permissions.SecurityPermission, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.

Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: [SecurityException: Request for the permission of type 'System.Security.Permissions.SecurityPermission, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' failed.]
CuteChat.ChatSystem.Start(ChatSystem sys) +0
lovelife.Global_asax.Application_Start(Object sender, EventArgs e) +107

01-28-2008, 11:51 AM 36599 in reply to 36598

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: ChatSystem not installed??

Reply Quote

darragh.mcgann@redstrand.com,

I see. Please download the latest build and overwrite the old DLLs.

Keep me posted

01-28-2008, 12:13 PM 36603 in reply to 36599

darragh.mcgann@redstrand.com
Joined on 01-17-2008
Posts 5

Re: ChatSystem not installed??

Reply Quote

Thanks - I just downloaded CuteChat4IntegrationPackage.zip again (I'm pretty sure its the one I had) and copied up the DLLs, and it seemed to work! Now I'm getting the following message when I load the chat page:

Please wait, connecting to server...

The server is reset and this chat room is deleted. Please close the window and try again.

Do you know what this might be?

01-28-2008, 12:23 PM 36604 in reply to 36603

darragh.mcgann@redstrand.com
Joined on 01-17-2008
Posts 5

Re: ChatSystem not installed??

Reply Quote

Scratch that, sorry - had the wrong lobby ID hard coded in - thanks for your help