Hello again.

 I notice that before connecting to the operator, there is a "department" option. But I see no option in the operator client software.  We need the department option to send our customers to the right spot.

 

Also, when trying to conenct as Operator, it allows me to use the IP, but not the name. example I can connect as : http://34.65.34.233/LiveSupport/  but not http://www.mywebsite.com/LiveSupport

 

 

 

In the Customer profile or Customer list, you can find this field.  Operators can select the clients to chat by checking this field

 

If your site is visited as http://34.65.34.233/LiveSupport/, your operator should use this URLhttp://34.65.34.233/LiveSupport/ to login the operator.