Problem in live chat autologin

Last post 06-13-2011, 3:36 AM by Kenneth. 1 replies.
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  •  06-10-2011, 12:32 AM 67892

    Problem in live chat autologin

    Hello,
    I am facing a problem related to autologin feature in live support. When user request for support at first time this will works fine but if user request for second time (a bit later) then the username is shows as some unique id(Guest_3fd7).

    Please have a look at below scenario:
    User [username] logged in first time, asked a question - it worked fine;
    Second time user logged in, there was some "autologin" and user was named "Guest_3fd7" - user was directly logged in - this was
    earlier working fine.
     
    Please update me with the needful as this is very urgent.
     
    Thanks,
    Neeraj
     
  •  06-13-2011, 3:36 AM 67915 in reply to 67892

    Re: Problem in live chat autologin

    Hi nrsharma,
     
    We will detect the user name in method below (in you chat provider).
     
    Can you show me the code of yours?
     
        public override AppChatIdentity GetLogonIdentity()
        {
     
        }
     
     
    Regards,
     
    ken
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