Thanks for the interest.

 

>>We need to the ability to control offline message and redirect to our ticket system

 

It's easy.

 

>>We need the ability to add another field(s) to identify user/customer by accountid.

 

You'd better integrate Cute Live Support with your own membership DB. Once the client is logged in your site, Cute Live Support can recognize the user right away.

 

>>Ability to customize link for each customer

 

I don't understand this question. Please provide more details.

 

>>Need ability to retrieve transcript to import into saleslogix.

 

Yes. All records are stored in DB. You can transfer the data easily.

 

>>Can these transacripts be e-mailed? include additional fields?

 

Yes.