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Having problem behind the Firewall

Last post 10-20-2004, 6:36 PM by andrew@izilla.com.au. 10 replies.
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  •  10-01-2004, 3:10 AM 1975

    Having problem behind the Firewall

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    Hello,
     
    CuteChat is working fine but our one user cannot get the chat to work . so we tried sute chat on our end first without any firewal and then by using a firewall.  When we use it behind a firewall it gives us an error "Connection Failed... This account is using. Please try again".
     
    What we do to solve this problem.
     
    Regards,
    Ghazala

  •  10-01-2004, 4:42 AM 1976 in reply to 1975

    Re: Having problem behind the Firewall

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    Ghazala,
     
        The firewall is OK , the client could cummunicate with the server .
        'This account is using. Please try again' means that , a use want to get in a room , but the server reject it while it not leave in last session .
        One account could get in same room at the same time , may be you open 2 windows , or please wait for 1 minitue and retry
     
    Regards , Terry .

  •  10-04-2004, 2:50 AM 1986 in reply to 1976

    Re: Having problem behind the Firewall

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    Hi Terry,

     
    Thanx for your replt.  I will try this too and then I will share the results.
     
    Regards,
    Ghazala
     

  •  10-06-2004, 2:09 AM 2005 in reply to 1976

    Re: Having problem behind the Firewall

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    Hi Terry
     
    I tried your solution on our end but still having the same prob.
     
    Regards,
    Ghazala
     

  •  10-06-2004, 11:53 AM 2007 in reply to 2005

    Re: Having problem behind the Firewall

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    Ghazala:

     
        Could you tell me the url , just for testing ?
     
        You could send the address to cutechat@cutesoft.net
        Thanks .
     
    Regards , Terry .

  •  10-07-2004, 4:32 AM 2012 in reply to 2007

    Re: Having problem behind the Firewall

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    Terry,

     
    I have sent u a mail in your provided email address with all the details you will require for the testing.
     
    Regards,
    Ghazala

  •  10-17-2004, 10:22 PM 2112 in reply to 2012

    Re: Having problem behind the Firewall

    Reply Quote

    I have exactly the same problem, see my post - does firewall effect chat?

     
    Its the same story - it works perfectly for us and our test users, but one test user behind a firewall gets the same connecting error...
     
    I'm pretty sure she does not have 2 chat windows open. I've tried walking through it with her, doing exactly what she does, it works for me but not for her.
     
    Please let me know if/when you resolve this. At the very least an explanation of what is going on would be good, then we can put up on the site an explanation that some corporate users may get blokcked

  •  10-19-2004, 8:32 AM 2130 in reply to 2112

    Re: Having problem behind the Firewall

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    I have found the problem today.

     
    If a user connect the server using firewall/Proxy , sometimes the request would send twice , the CuteChat will get the request twice .
     
    So the server think that the user try to enter the room twice :(
     
    I have not solution on the CuteChat1.1 ?
     
    What I could do now is to fix that in the CuteChat2.0
     
    Regards , Terry .
     
     

  •  10-19-2004, 10:19 PM 2148 in reply to 2130

    Re: Having problem behind the Firewall

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    excellent.

     
    What is the upgrade path to 2.0? would we need to buy a new version of the software just for that one bug fix?

  •  10-19-2004, 10:51 PM 2149 in reply to 2148

    Re: Having problem behind the Firewall

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    It's a free upgrade.

     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
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    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  10-20-2004, 6:36 PM 2159 in reply to 2149

    Re: Having problem behind the Firewall

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    very cool, my next obvious question is when's 2.0 due?
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