Trouble installing Live support demo

Last post 08-02-2006, 4:31 PM by Adam. 1 replies.
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  •  08-02-2006, 3:44 PM 21501

    Trouble installing Live support demo

    Hello,
     Maybe you can help me. I need this to work to present to the client to base our decision for purchase.
     
    Problem:
       I'm trying to test it out, but im getting the following error when trying to connect to the live support operator "Unhandled exception had occurred in a component in your application. ...The request failed with HTTP status 404: Not found.
     What I did (I followed the directions on the deployment page.
     
     -Created a Virtual Directory(called: CuteLiveSupport) which points to the Ctechat/web folder.
    - Ran the 2 sql scripts given in the sqlscripts folder.
    - Set up connection string.
     
    This is running all on my machine as of now. I changed nothing in the Livesupprt.exe file.
    What might I bedoing wrong? I used admin, admin as username and password, which i see in my "master" database under the myusers table.
     
  •  08-02-2006, 4:31 PM 21502 in reply to 21501

    Re: Trouble installing Live support demo

    seanb,
     
    >>Created a Virtual Directory(called: CuteLiveSupport) which points to the Ctechat/web folder.
     
     
    When you initially open the program you will see the screen below:



  • Web service Url: The Url of your website.
  • User name: The operator user name.
  • Password: The operator password.
  • Remember password: Check this box, if you want to save this password for next login.

    You can set default value of Web service Url by editng LiveSupport.exe.config file.
    <add key="CuteChatServiceUrlBase" value="http://localhost/CuteLiveSupport"/>

    Important note about Web service Url
    You must upload your CuteSoft_client folder to this exact location. Otherwise your Live Chat will not function!
  •  

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

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