Support forums » Products » Cute Editor for .NET » Re: The license does not work for *some* of my users.

The license does not work for *some* of my users.

Last post 09-23-2005, 10:34 AM by Adam. 3 replies.
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  •  09-22-2005, 5:50 AM 10897

    The license does not work for *some* of my users.

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    I have been using the editor for a couple of months from a Small Business license. Most of my users have no problems (including myself) but two of them keep getting the following error.

    "System.ComponentModel.LicenseException: The License for Editor is not valid.
    at CuteEditor.Impl.b.GetLicense(LicenseContext context, Type type, Object instance, Boolean allowExceptions)
    at CuteEditor.EditorLicenceProvider.GetLicense(LicenseContext context, Type type, Object instance, Boolean allowExceptions)
    at System.ComponentModel.LicenseManager.ValidateInternalRecursive(LicenseContext context, Type type, Object instance, Boolean allowExceptions, License& license, String& licenseKey)
    at System.ComponentModel.LicenseManager.ValidateInternal(Type type, Object instance, Boolean allowExceptions, License& license)
    at System.ComponentModel.LicenseManager.Validate(Type type)
    at CuteEditor.Editor..ctor()
    ......"
     
    this leads me to think that there must be an issue with their particular computers that would cause it. Are there any requirements for the client's machine? Cookies enabled? Activex allowed etc?
     
    Matt

  •  09-22-2005, 12:20 PM 10910 in reply to 10897

    Re: The license does not work for *some* of my users.

    Reply Quote
    Matt,
    Do all your users access your site through your domain? The CuteEditor check the license on the server side. Can you write to karen AT cutesoft.net and specify the email address used when purchasing the product?
     
     

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  •  09-22-2005, 7:40 PM 10932 in reply to 10910

    Re: The license does not work for *some* of my users.

    Reply Quote
    Hi Adam,

    I have sent an email to Karen with my email address (the website in question is www.tisz.com). I'm not entirely sure I understand your question. I have bought a number of other domains (eg www.indoorsoccerzone.co.uk) that redirect to www.tisz.com. Are you saying that if the user comes to my site via indoorsoccerzone.co.uk that the license won't be happy?

  •  09-23-2005, 10:34 AM 10952 in reply to 10932

    Re: The license does not work for *some* of my users.

    Reply Quote
    Bearman,
     
    After you redirect your users from other domains to www.tisz.com, if the users edit the content under www.tisz.com domain, that should not has any problems.
     
    If you still have problems, please save the following code into a separate aspx file and run it on your server, send the result to us.
     
     
    <%@ Page Language="C#" %>
    <script runat="server">
     void Page_Load(object sender, System.EventArgs e)
      {
       Literal1.Text = HttpContext.Current.Request.Url.Host.ToLower() + "<br><br>" + HttpContext.Current.Request.ServerVariables["LOCAL_ADDR"];    
      }
    </script>
    <html>
        <head>
        </head>
        <body>
            <form runat="server">
       <asp:Literal ID="Literal1" Runat="server" />
      </form>
        </body>
    </html>
     
    Keep me posted.
     
     

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