Adam,

 

One of my clients mentioned that using her Mac and Netscape 7.2, the "insert image" modal dialog window is not resizable and the "instert" button is not visible - causing her not to be able to add images.  She also mentioned that she is not able to select a "template".  The template does not display after selecting a template option. 

I have a couple of questions...

1)  Do the Cute Editor dialog boxes work using a Mac and Netscape 7.2? 

2)  If not, what is the preferred Cute Editor browser for Mac users?  I know that IE and Safari are not valid options.  Is Firefox the optimum browser for Mac users?

 

Thanks for your feedback.

 

Todd Hollar

Todd,

 

It looks like you found a bug. We will fix it as soon as possible.

 

>>Is Firefox the optimum browser for Mac users?

 

Yes.

Adam,

 

I had my client download the latest version of Firefox for her Mac.  Using Firefox (like Netscape), she was not able to insert an image or have a "template" appear in her editor.  Do the dialog boxes work for Firefox on Mac? 

 

Todd Hollar

Todd,

 

It should not have any problems.

 

Hi Adam,

 

While on the phone with my client, she:

 

1)  Selected "insert image" button, selected the checkbox for an image, selected the insert button, and nothing happened.  The image did not appear in the editor.

 

2)  She also selected the "template" button, selected a template, and selected the OK button.  The template did not appear in the editor.

 

She said that she is using the latest version of FireFox on her Mac.  I have the latest version of CuteSoft Editor.  Do you have any suggestions on how to resolve this issue?

 

I appreciate your help.

 

Todd Hollar

Hi Adam,

 

I bought this control because it is advertised to work for Mac users.  In working with my client who is on a Mac using FireFox, none of the dialog boxes work (Insert Hyperlink, Insert Template, Insert Image).  You previously mentioned that the dialog boxes using Netscape 7.2 are not working correctly.  Can you confirm whether or not the dialog boxes using FireFox work in the latest release? 

 

I appreciate your help in getting a solution for my clients who use a Mac.

 

Todd Hollar

Todd,

 

We've found the bug. A fix will be released soon.

 

Great!  So that I can tell my client a resolution date - do you know when "soon" is?

 

Thanks again for working towards a resolution to this issue.

 

Todd Hollar

Todd,

 

We will publish the solution within this week.

 

 

Please download latest version 4.0.0.6.
 
 
This bug has been fixed.