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Operator message default font

Last post 04-07-2012, 6:35 PM by abnifty. 2 replies.
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  •  03-29-2012, 8:57 AM 73580

    Operator message default font

    Hi,
     
    I would like to know how if it possible to set the default font of the operators message in the support client's window. 
     
    At the minute, the font is something like Times New Roman which doesn't fit with the style of our site.  I can set the size using the .UserMessage CSS class in SupportClient.css but it seems to override any font family I enter. 
     
    I know that you can set the font in the Live Support Operator client software under the Options button in the conversation pane.  This, however, only sets it for that specific conversation and if a new conversation starts, the font returns to the Times New Roman.
     
    Insidently, when I go in the options window the default font is MS Sans Serif so all I have to do is open the options window and the click OK to change the font.  This is not really what we want for our client though as we don't expect them to have to set the font everytime they open a conversation.
     
    Any help would be gratefully appreciated.
     
    Many thanks
     
    Garry.
  •  03-29-2012, 10:21 AM 73582 in reply to 73580

    Re: Operator message default font

    Hi GStoneJHA,
     
    Please try the way below
     
    1. Open file  "\CuteSoft_Client\CuteChat\SupportClient.css"
     
    2. Find section below 
     
    .UserMessage td, .UserMessage div
    {
    font:normal 13px Arial;
    }
     
    3. Change it to
     
    .UserMessage td, .UserMessage div
    {
    font-family: 'Comic Sans MS';
    color:Red;
    }
     
    Regards,
     
    Ken 
  •  04-07-2012, 6:35 PM 73658 in reply to 73582

    Re: Operator message default font

    great 
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