Live chat & messaging
Hosted service51kefu
AI-powered customer service with human takeover
51kefu (51客服) is a Chinese-market AI customer service system that answers visitor questions with AI and transfers to a human agent within the same conversation. It offers hosted AI, customer-managed AI, human agent seats, and white-label control, giving teams full command over branding, AI configuration, and deployment. Launcher styling, greetings, prompts, routing rules, reporting, and handoff settings are all managed from one console.
What you get
Key capabilities of 51kefu.
Human Takeover
A live agent can take over from the AI to avoid chatbot dead ends and resolve complex issues.
Knowledge-Trained AI
The AI assistant can be trained on your own content and knowledge base to answer accurately.
White-Label Branding
Full white-label customization lets teams present the widget under their own brand.
Tickets & Integrations
It includes ticket management, webhook integration, and audit logs for support operations.
Official site
Full documentation, live demos, and support live on 51kefu.com.
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