Dear Cute Live Support admin After I started to use the Live Support admin software, I have been able to help many of my customers. But some have a negative experience with the product. I'm a one man business, so if I'm not around, there are no other agents to take over. During a normal working day, there are many sources to why I have ...

Have anyone at Cute time to send me a quick feedback on this one?   best regards Stein Inge Haaland Norway

Hi   It seems that the Norwegian characters ø æ å Ø Æ Å are changed in the text window when a customer is sending his/her initial question. The letters are changed with boxes.     I can't see that its possible for us to change this and it seems to be a bug in the program. Please ...

Thanks for your feedback Adam, but I think you lost me for bit there. When you say that I can check for different stuff at the Unload Event, are you then talking about some tool/setting in your software or in some other software. I have to ask since I'm not a programmer by trade. best regards Stein Inge Haaland Norway

We have a web shop on our web site. If a visitor get to our ''thank you'' page, then I know that the visitor has fullfilled a sale. But if the visitor leave the web shop, then we know that something is wrong. Is it possible to set up a automatic invitation to a visitor that leave the web shop? If I can get to ''talk/chat'' with the visitor, the ...

When I type a message in MSN chat or Skype chat, I automaticall hit the ALT+S keys to send my text. This makes it very easy as I don't have to pick up the mouse every time I will send my text. Can that be done in a chat window today in v1?   best regards Stein Inge Haaland   Norway

It seems that its possible to write one welcome message in Tools >> Options >> Operators Welcome message. In the program there are two completly different ways to start a chat with a visitor. One is that the vistor is asking for help and the other is that the agent is sending an invitation. Each of these chat initiations need one ...