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  • Re: CuteLiveSupport database not capturing chat session

    Ken, &nbsp; From the error message above, It looks like the insert statement to the CuteChat4_SupportSession table failed. One of the strings passed into the statement was too long. I unfortunately did not capture the statement. &nbsp; I have not been able reproduce the problem. &nbsp;It occurred twice in one day. &nbsp;Now everything works ...
    Posted to Cute Live Support (Forum) by jorgegarcia13 on October 7, 2013
  • Re: CuteLiveSupport database not capturing chat session

    Discovered there were some errors in the application logs. &nbsp;Curious if anyone has seen this before. &nbsp; &nbsp; &nbsp; Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Application Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ASP.NET 4.0.30319.0 Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10/1/2013 10:47:41 ...
    Posted to Cute Live Support (Forum) by jorgegarcia13 on October 2, 2013
  • CuteLiveSupport database not capturing chat session

    We recently had an agent whose chat session with a visitor was not recorded in the CuteLiveSupport database. We do have a licensed copy and the *.lic file is in the application bin folder. Other chat sessions have been recorded into the database. The chat session did work, just the details were never inserted into the database tables. Just ...
    Posted to Cute Live Support (Forum) by jorgegarcia13 on October 1, 2013
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