Re: CuteLiveSupport database not capturing chat session

  •  10-07-2013, 2:49 PM

    Re: CuteLiveSupport database not capturing chat session

    Ken,

     

    From the error message above, It looks like the insert statement to the CuteChat4_SupportSession table failed. One of the strings passed into the statement was too long. I unfortunately did not capture the statement.

     

    I have not been able reproduce the problem.  It occurred twice in one day.  Now everything works as normal.  I am monitoring the chat activity now and will report back if I ever see this issue arise again.

     

    Thanks,

     

    Jorge

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