General Questions
Functionality
Troubleshooting
Contact
Other Questions
What is Cute Live Support?
Cute live support is a real-time online chat support for ASP.NET web sites.
This cost effective tool can help you sell your product online and give superior
customer support service. With just the click of the mouse, your web site visitors
contact your support team for live assistance through a web browser.
It converts browsers into customers and delivers maximum ROI from every click-through
to your eBusiness site.
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Is it possible to try Cute Live Support before I buy it?
Yes. Simply
click here to download an evaluation
version of Cute Live Support software now. There is no charge. Put Cute Live Support
to the test in your own specific applications.
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What are the limitations of the Evaluation version?
All features work the same as they do in the full version. The evaluation version
using a temp license file which lasts 30 days. Once you place the order, you’ll
will receive your own license file.
Click here to download your evaluation version today.
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Which edition of your chat server software is right for me?
Please check the Licensing Info section.
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Can you install the Cute Live Support for me?
YES! We can install for purchaser if you need it. The installation fee is $100.
We've helped a lot of customers with installation, we promise we'll never do anything
to harm customers' servers. you can monitor every move of us once we access your
server and don't have to worry about security.
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If we purchase this solution, how many operators can we create?
Unlimited. With the downloaded solution you can create as many operator accounts
as you would like.
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Just purchased Cute Live Support. Where is my license file?
Orders are usually processed within 24 hours. If it has been more than 2 days and
you still have not received the my license file, please refer to the next question
or contact us with your order number, using
different email address.
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You never responded to my message 48 hours ago!
If you are not receiving any response from us, you should check your spam filter
or junk mail settings. Please check your recently blocked messages and make sure
your spam filter allows email from richscripts.com. It is also possible that the email
address provided was invalid or incorrect, in this case you should re-submit your
inquiry, or post the question in the support forum.
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Are the conversations held one-to-one, or are they like a chat room?
Cute Live Support interacts with one customer at a time. The Operators may conduct
several conversations simultaneously; but individual interactions are not visible
to other site visitors.
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Can I customize the popup chat window?
The visitor chat window is fully customizable for every site you setup. Add your
company logo; change the colors, text, size, layout, etc.
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How much can I customize the colors, graphics, buttons, etc?
You have total control over the user interface elements. This includes the layout,
look and feel, web site logo, icons, sounds, etc. You can even create your own customized
theme to perfectly match your web site.
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Is it possible to customize smilies and sounds? Can I add new smilies
and avatar icons?
Yes. Full customization is one of the most desirable features of Cute Live Support.
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Is it possible to configure Cute Live Support so that unique user
names of my members will be their screen names when they enter the chat room?
Yes. Cute Live Support supports seamless integration with any existing membership
database. Your registered members will be able to chat using their unique user names
with no problem.
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Does Cute Live Support support Voice/Video chat?
Not in the current version. We will add this feature in the future version.
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Can I transfer a call to a different operator?
Yes, Live support call transfering can instantly transfer incoming calls to specific
agents in order to address specific customer requests.
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What happens when a visitor clicks on the Live Support icon and
there is no operator available to answer the call?
At this point, the visitor has the option to leave an offline message.
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Can I answer calls with pre-formatted responses?
Yes, Live Support Chat Response Library allows you to instantly access pre-formatted
answers for a fast, accurate, and detailed response. It also allows you to save
and organize all of your responses.
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Can I place the Chat Button as my email signature?
Yes, as long as your email client support HTML format.
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Can I setup an email address to receive emails from visitors when
no operators are available?
Yes, Live Support Chat incorporates a complete offline messaging system. The person
leaves a message for anyone, your department, where you specifically, the Chat System
will deliver the message both via Email and also by placing a message with in the
server.
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Do visitors have to download anything?
No, Live Support Chat does not require any downloads, plug-ins, or applets. The
Live Support Chat is HTML based.
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What are the system requirements for Cute Live Support server?
Please check the Requirements section.
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Is Cute Live Support compatible with IbuySpy, DotNetNuke and Community
Server?
Yes. Cute Live Support supports seamless integration with any existing membership
database. Your registered members will be able to chat using their unique user names
with no problem.
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